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Home / FAQ

  • Which safety standards do your swings meet? How is compliance verified?
    • Our swings meet Chinese national toy safety standards, EU EN standards, and other international norms.
    • Compliance is ensured through strict control from design to production, including mechanical performance tests and chemical substance inspections.
  • Do you support customization? What can be customized?
    • Yes, customization is available.
      • Materials: Solid wood, metal, eco-friendly plastic, etc.
      • Dimensions: Tailored for children (small size) or adults (large size).
      • Colors & Functions: Customizable colors, safety guards, themed decorations, etc.
  • What quality assurance measures do you have for your swing products?
    • We strictly select durable materials such as galvanized steel pipes and stainless steel, complying with national and international safety standards (e.g., Chinese national toy safety standards, EU EN standards).
    • Multiple quality checks are conducted throughout production (e.g., load-bearing capacity, stability tests), with user maintenance guides provided.
  • What age groups are your swings suitable for? What are the differences?
    • Toddlers (under 3 years): Soft seats with wide safety belts, limited to gentle, low-speed swinging.
    • Children (3–12 years): Fun-shaped seats (e.g., animal/cartoon designs), increased size and load-bearing capacity.
    • Teenagers/Adults: Reinforced frames, adult-sized seats, and a simple, sturdy design.
  • What does your after-sales service include?
    • Professional installation and user training.
    • Free repair/replacement of defective parts during the warranty period (usually [X] years).
    • Post-warranty maintenance with cost-based fees for parts and labor.
    • Regular maintenance inspections and 24/7 customer service for prompt issue resolution.